TERMS & POLICIES

  • General Terms & Conditions

    Last Updated: July 8, 2026

    Welcome to Nari Nari. These General Terms and Conditions govern the legal relationship between Nari Nari and you, the customer, when you visit my website or purchase items from my online shop.

    By placing an order on my website, you explicitly agree to these Terms and Conditions.

    Identity of the Entrepreneur

    • Company Name: NARINARI

    • Chamber of Commerce (KvK) Number: 98986880

    • VAT Identification Number: NL005365461B46

    • Registered Address: Amsterdam, The Netherlands

    • Email Address:info.narinari@gmail.com

    applicability

    These Terms and Conditions apply to every offer made by Nari Nari and to every distance contract concluded between the entrepreneur and the consumer. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer digitally.

    The Offer & Product Availability

    1. All my jewelry is handcrafted in limited batches. Offers are valid while stocks last.

    2. If an offer has a limited duration or is subject to specific conditions, this will be explicitly stated in the product description.

    3. I make every effort to display the colors, materials, and dimensions of our necklaces as accurately as possible. However, because our items are handmade, minor variations may occur.

    Pricing and Payments

    1. All prices listed on the website are displayed in Euros (€).

    2. Prices are inclusive of VAT but exclude shipping costs. Shipping costs are clearly displayed before you finalize your order.

    3. Payment must be completed in full during the checkout process. I accept the payment methods listed on our website (iDEAL).

    Delivery and Execution

    1. I will process and ship accepted orders carefully and quickly. Your order will be shipped to the address you provided during checkout.

    2. My standard processing time to package and hand over your items to the shipping carrier is 5 business days.

    3. If a shipment is delayed, or if an item is unexpectedly out of stock, I will notify you via email as soon as possible, but no later than 14 days after the order was placed. In this case, you have the right to cancel the order free of charge and receive a full refund.

    Right of Withdrawal (Returns)

    1. When purchasing my pre-made jewelry batches, you have a legal reflection period of 14 days to dissolve the contract without giving reasons. This period starts the day after you receive the product.

    2. To exercise this right, you must notify me within 14 days via email or our return system. You must return the item unworn, undamaged, and in its original packaging within 14 days of your notice.

    3. The direct costs of return shipping are your responsibility, unless the item is faulty or incorrect ofcourse!

    4. Detailed instructions and rules regarding returns are outlined in the standalone Returnspolicy page, which forms an integral part of these terms.

    Conformity and Legal Warranty

    1. I guarantee that my jewelry complies with the contract, the specifications stated in the offer, and the reasonable requirements of soundness and usefulness.

    2. Under Dutch law, you are entitled to a statutory legal warranty (wettelijke garantie). This means the product must be what you can reasonably expect it to be.

    3. If a item shows a structural manufacturing defect unexpectedly early under normal usage conditions, please contact me immediately. I will arrange a repair, a replacement, or a refund at no cost to you. This warranty does not cover damage caused by misuse, accidents, normal wear and tear, or improper storage of the jewelry.

    Complaints and Disputes

    1. If you have a complaint about my jewelry or my service, please contact me as soon as possible at info.narinari@gmail.com. Please describe your issue clearly so I can help you effectively. I aim to respond substantively within 14 days of receipt.

    2. Contracts between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law.

    3. If I cannot resolve a complaint together, European consumers can submit the dispute to the European Commission's Online Dispute Resolution (ODR) platform at europa.eu.

  • Privacy Policy

    Last updated: July 8, 2026

    At Nari Nari, I process personal privacy data as part of running my online jewelry shop. I consider careful management of personal data to be of paramount importance. This means your personal data is securely processed and protected in accordance with the strict requirements laid out by the European General Data Protection Regulation (GDPR / Algemene Verordening Gegevensbescherming - AVG).

    IDENTITY OF THE DATA CONTROLLER

    Nari Nari is the sole controller responsible for data processing. If you have any questions regarding your data privacy, you can reach me directly using our contact information:

    • Company Name: NARINARI

    • Chamber of Commerce (KvK) Number: 98986880

    • VAT Identification Number: NL005365461B46

    • Registered Business Address: Amsterdam, The Netherlands

    • Email Address:info.narinari@gmail.com

    WHAT PERSONAL DATA I COLLECT & WHY

    I only process data that you voluntarily provide to us when browsing my website, placing an order, or contacting me. I process this data based on two legal grounds: the execution of a sales contract or a legitimate commercial interest. 

    A. Processing Your Order (Contract Execution)

    To package, fulfill, and ship my jewelry batches, I collect:

    • Full Name

    • Billing and Shipping Address

    • Email Address (for order status notifications and tracking codes)

    • Phone Number (optional, used only if shipping carriers require it)

    B. Payment Processing (Contract Execution)

    To complete financial transactions safely, my integrated payment service providers process your payment method details (such as iDEAL, Credit Card, or PayPal info). I do not view or store your raw bank details or card numbers directly on my servers.

    C. Customer Service & Technical Contact (Legitimate Interest)

    If you fill out my website's contact form or email me with questions about a jewelry batch, I temporarily collect your name, email address, and message contents to respond to your inquiry.

    DATA RETENTION PERIODS

    Under the Dutch Civil Code and State Tax Law (Rijksbelastingdienst), I am legally mandated to retain all billing documents, receipts, transaction data, and basic customer logs for 7 years to comply with financial auditing regulations. Any communication data from general customer support requests that do not result in a final purchase is systematically deleted within 1 year of closing the conversation.

    SHARING YOUR DATA WITH THIRD PARTIES

    I never sell your personal information to third parties. I share your data exclusively with essential processing partners ("Data Processors") who assist us in running our webshop operations: 

    • Web Hosting & E-commerce Platform: Squarespace to host our online shop.

    • Shipping & Postal Carriers: PostNL / DHL to generate shipping labels and successfully deliver your jewelry packages.

    • Payment Gateways: Mollie / Stripe / PayPal to execute payment processing smoothly. 

    All third-party processors are strictly bound by Data Processing Agreements (DPAs) ensuring they fully comply with GDPR data protection laws. 

    COOKIES AND WEB ANALYTICS

    My website uses standard functional, analytical, and tracking cookies to enhance user experience, remember the items in your shopping cart, and analyze aggregate store traffic. You have full control over cookie deployment via your individual web browser settings, where you can easily clear your cache or block cookie storage at any time

    YOUR RIGHTS UNDER GDPR

    Under the GDPR, you maintain comprehensive rights over your personal data. You may submit a request at any time to exercise the following rights:

    • Right of Access: You can request an explicit copy of all personal data I hold about you.

    • Right to Rectification: You can request that I fix incorrect data or complete partial address entries.

    • Right to Erasure ("Right to be Forgotten"): You can request that I delete your data. Note: I cannot delete data I am legally required to keep for the 7-year tax archive.

    • Right to Data Portability: You can request that I export your data in a readable digital format to transfer to another party.

    To exercise any of these rights, simply email me at info.narinari@gmail.com. I will verify your identity and fulfill valid requests free of charge within 30 days.

    If you believe I am mishandling your data and fail to resolve the issue with me directly, you have the legal right to lodge a formal complaint with the Dutch regulatory supervisor, the Autoriteit Persoonsgegevens, via their official website at https://autoriteitpersoonsgegevens.nl